Hello Leigh,
Please find how to measure for the correct size on our page, 'Sizing Guide'. There is a video on how to manually measure your existing laces for the best fit, we do encourage people to do this and it is marked on all of our product size pages online as well as the video on how to manually measure.
I have not received any communication from you before this review and as stated on our website we are happy to changed over products if the sizing is incorrect, this offer still stands if you would like to let me know the correct size for your shoes.
